Our Customer Commitment
Integrity
Our reputation for honest and reliable business conduct, built by our people over almost 20 years, is one of our greatest assets and we strive continuously to retain and improve that reputation.
Advice
We endeavour to conduct an honest assessment of your requirement and to offer constructive advice on the best solution to meet your needs. We will always propose a cost-effective solution aimed at ensuring our customers meet the requirements of Approved Document E but without selling them unnecessary extras.
First class products
Through the careful selection of manufacturing partners and by attending carefully to every single element of the manufacturing process and using only top quality components, our products are built to last the pace of modern living.
Sustainability
Where possible we use recycled and recyclable components and we are committed to using wood only from sustainable forests.
Distribution and installation
We pride ourselves on taking a hands-on role in overseeing the installation of all InstaCoustic solutions so that we can ensure our high standards are maintained.
Support
We take seriously our commitment to our customers with regard to the service, quality, value and completion of contracts on time. We aim to understand the services and improvements our clients require and, where appropriate, work together to the best of our abilities to meet these needs. From our sales team, to our installers, to our support and admin teams, all are committed to providing the level of support you require to achieve a successful installation.
Environment, health and safety
We are committed to keeping our workers safe on the job and ensuring compliance with environmental regulations.
Quality
InstaCoustic is a founder member of PASM (Proprietary Acoustic Systems Manufacturers). We are also CPD certified and our CPD seminars are highly respected by industry professionals. We are committed to constant improvement in our quality management systems and have achieved ISO9001 and ISO14001 certification.
A polished performance
We aim to offer a friendly, courteous, honest, informed and efficient service. In the unlikely event that the level of service we provide does not meet your reasonable expectations, we will take action to ensure that you are happy with the resolution provided.
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